By advertising on ThinkHDI.com, you are reaching nearly 30,000 visitors per month. HDI hosts a wealth of information about the IT service and technical support industry with an audience of HDI members and non-members alike. HDI offers a strong advertising opportunity for companies who want to tap into the support center community – a large, focused marketplace [...] Continue Reading →
HDI Practices & Salary Survey Report The HDI Practices & Salary Report is downloaded more than 46,000 times annually and mailed in print form to HDI members every year. Founded on the principles of research and thought-leadership, HDI has published the Practices & Salary Report annually for the past 15 years. Leveraging the power of [...] Continue Reading →
Six times per year, SupportWorld provides HDI members and industry subscribers with news, reviews, tools, trends, and special features to help them make the most strategic and effective decisions on everything from people management to tools selection. Each issue contains content relevant to all strata of the support organization and broad levels of interest – [...] Continue Reading →
The “Industry Insider: Service Management Edition” appears the second Wednesday of each month. With a focus on IT service management, this eZine engages readers with a mix of strategies and best practices in ITIL, service portfolio management, performance measurement, workforce management, disaster recovery, security, leadership and more. Special features include Ask the Expert, Research Corner, [...] Continue Reading →
HDI offers regularly scheduled, content-rich, live webinars covering industry best practices, emerging trends, and service and support leadership. Support Professional Information Network (SPIN) Webinars, an exclusive sponsorship opportunity, are free to HDI members and are offered for a nominal fee for non-members, bringing the broadest, most qualified audience possible to our sponsors. HDI Special Event [...] Continue Reading →
Sponsored White Papers Sponsored white papers position your company as an industry thought-leader and provide value-added content for our constituents. These sponsor-branded papers are subject to HDI editorial approval for suitability and non-promotional messaging. White papers that simply promote a company or product and not a technical service and support process, metrics or innovative concept [...] Continue Reading →
The IT service and technical support community turns to HDI for reliable information regarding support solutions, best practices, standards, and trends. Connect with the HDI community through our many educational mediums: