HDI  – IT Service & Technical Support Conference & Expo
March 30 – April 1, 2011 – The Palazzo at the Venetian, Las Vegas

Participate in the largest, most-respected IT service and technical support educational event. Only the HDI Annual Conference & Expo can bring you face-to-face more than 2,000 support practitioners who are searching for solutions to help meet their challenges and goals. The conference draws a wide range of practitioners, from supervisors to senior-level directors.

To give exhibitors maximum exposure to attendees, receptions for attendees are held on the expo floor, all lunches are served at the rear of the expo floor, and the right mix of scheduling the expo hours allows you one-on-one time with the largest gathering of proven buyers of service and support technologies and services.
 

FUSION – IT Service Management Conference & Expo
Produced by itSMF USA and HDI
September 11 – 14, 2011 – Washington, DC

This event is designed for IT service and technical support professionals who currently, or who desire to, engage in a higher-level of service management maturity. While the HDI Annual Conference hosts a wider variety and greater quantity of one-hour sessions, FUSION targets those professionals who want to advance their service management processes through intense, half-day workshops that include case studies, tools, and templates.